Occo Desk. AI Omnichannel Helpdesk
Occo Desk resolves repetitive customer questions in under 1 second without human intervention. Grounded in your order database and knowledge base, Occo drafts contextual replies with confidence scores and hands off gracefully to your team when needed.
Clear Product Dashboard & Interface Pages
Inspect the high-resolution operational screens built for Occo Desk. Clean typography, real-time metrics, and autonomous controls.
Omnichannel Conversation Stream & AI Drafts
Unify incoming inquiries across WhatsApp, Email, Web Chat, and SMS into one centralized inbox with real-time sentiment analysis and auto-composed AI drafts.
Engineered for Autonomous Execution
Everything required to eliminate manual bottlenecks, synchronise data silos, and scale operations effortlessly.
Contextual AI Copilot
Occo reads past order histories, shipping tracking links, and policy docs to generate 100% accurate, hallucination-free answers.
Sentiment & Urgency Detection
Live emotional analysis flags frustrated customers and prioritizes urgent inquiries at the top of the queue before churn happens.
Omnichannel Single Pane
Whether a customer messages via WhatsApp, sends an email, or opens web chat, all conversations merge into a single thread.
Seamless 1-Click Human Escalation
When a query requires manager approval or sensitive review, Occo transitions smoothly to a human rep with a concise internal briefing note.
Automated Macro Actions
Occo can autonomously initiate order refunds, re-send shipping labels, cancel subscriptions, or update CRM addresses via API.
Enterprise SLA Guardrails
Define response time thresholds by tier. Receive proactive Slack and phone alerts if a VIP client waits more than 2 minutes.
Three-Step Autonomous Pipeline
How Occo Desk sits seamlessly between your legacy software and modern business tools.
Omnichannel Ingestion & Triage
Inbound message arrives from WhatsApp, email, or web widget. Occo identifies the customer, parses intent, and checks order history.
Confidence-Scored AI Generation
If confidence exceeds 90%, Occo responds autonomously. If between 70–90%, Occo drafts the response for 1-click human agent approval.
Ticket Closure & CRM Sync
Ticket resolves, CSAT rating prompt is dispatched, and full transcript summary is appended to your CRM customer timeline.
Connects With Your Existing Stack
Zero rip-and-replace required. Plug Occo Desk into your current tools in minutes.
Frequently Asked Questions
Will Occo make mistakes or hallucinate answers to customers?
No. Occo Desk uses strict retrieval-augmented guardrails. If information is not found in your verified docs or order database, Occo never guesses—it immediately routes the question to a human team member.
Can our human agents review AI responses before they are sent?
Yes. You can run Occo Desk in "Copilot Assist" mode where Occo prepares the perfect draft and your agents approve or tweak it with one click, before switching to full autonomy.
Does Occo Desk support multiple languages?
Yes. Occo automatically detects and responds natively in over 95 languages, allowing your company to offer 24/7 global support without hiring localized teams.
Explore More Autonomous Platforms
View All 4 ProductsStart Running Occo Desk on Autopilot.
Get a personalized demo tailored to your company's workflow, tech stack, and transaction volumes.